Voxantia — Multi-Tenant Omnichannel ACD & Smart Outreach SaaS

VOXANTIA

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SaaS Workstation Login

Multi-Tenant Omnichannel ACD System

Tenant ID

Agent Username

Password

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Platform Administration

shield_person Login with MCH SSO (System Admin)

Tenant Fleet 0 Tenants

Production Fleet

domain

-

Tenant ID: -

Active Calls

0

In Queue

0

Team Agents

0

Total Leads

0

Total Calls

0

Campaigns

0

Plan Tier

-

SaaS Administrative Lifecycle

group

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Team Roster & Roles

Manage calling agents

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Contact Lists & Segments

Import leads & run campaigns

Workspace Live Feed

Live Telemetry

No call records found.

Team Roster & Roles -

Active Workspace Team

Administrators, Supervisors, and Calling Agents

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Outreach & Campaigns -

Contact Lists & Segments

0 lists configured

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Plan Generation & Entitlements 3 Plans

support_agent ACD Assigned Interaction

Lead ACD Voice

SR

Sawadee Reizen Lead

business Company: Sawadee Reizen

call Phone: +31204202220

mail Email: [email protected]

travel_explore Enriched Scraped Intelligence

Score: 94/100

#b2b #operator #dmc-buyer

language Leading Dutch adventure travel specialist offering sustainable small group & private tours across Southeast Asia and Borneo.

Revenue: €15M - €25M

Website: sawadee.nl

Call Notes & Disposition

Auto-saved with disposition

dialpad Live Softphone

Idle

call_split Carrier Calling Mode

PSTN Callback

Zadarma calls Extension 100 first · Answer incoming call in Zadarma App or MicroSIP on PC to connect destination.

headset VoIP Carrier: Zadarma WebRTC

queue_music Active Waiting Queue

0 In Queue

No callers currently waiting.

Live ACD Queue 0 Items

No active callers waiting in queue.

Production Taxonomy Active

Tenant Web Workstation

https://<tenant>.voxantia.com

Mobile Agent PWA

https://<tenant>.voxantia.com/agent

Central Administration

https://admin.voxantia.com

API & Webhook Ingestion

https://api.voxantia.com/v1

WebRTC SIP Signaling Bridge

wss://sip.voxantia.com

Initial Live Gateway

https://voxantia.mycortexhub.com

Settings Synced

Workspace & Plan

apartment

Organization & Branding

- chevron_right

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Logon Experience & Logo

Customized chevron_right

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Subscription & Entitlements

- chevron_right

Voice & Integrations

ring_volume

Voice Carrier (Zadarma VoIP)

Checking... chevron_right

extension

Installed Plugins & Connectors

Catalog chevron_right

Session

admin_panel_settings

Current Session

Tenant Administrator

logout

Sign Out

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Connectivity & Gateways

dns

Network & Ingress Gateways

voxantia.com chevron_right

extension

Plugin Gateways & Connectors

Catalog chevron_right

Security & Telephony

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Security & Access Controls

Policies chevron_right

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Telecom Engine & Media

Opus · 1.0x chevron_right

Operations & Billing

credit_card

Billing & Operations

Normal chevron_right

Session & Security

admin_panel_settings

Current Session

SaaS Platform Administrator

MCH SSO

logout

Sign Out Administrator

Terminate active administrative session

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Details System Configuration

Active

apartment

Workspace Profile

Tenant legal entity, administrative billing recipient, and interface accent colorway

Profile & Branding

business

Workspace Name

-

alternate_email

Invoicing & Billing Email

-

Billing

palette

Interface Accent Theme

Workspace branding accent colorway across workstation

Data Isolation & Security

dns

SQLite Tenant Partition

Dedicated database partition with independent write-ahead log

Dedicated DB

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Password Hash Engine

Per-tenant cryptographic Scrypt key derivation

Scrypt Salting

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Logon Experience & Subdomain

Custom tenant workstation logo (upload, zoom & crop), and username fixed domain email locks

Custom Workstation Logo

Tenant Brand Logo

Displayed on agent workstation logon screen and console header

Username & Domain Policy

mail_lock

Fixed Domain Email for Username

When enabled, agents only enter username prefix before @; the domain is locked and prefilled

dns

Fixed Email Domain

Domain automatically appended to usernames during authentication

Live Sign-In Card Preview

TENANT WORKSTATION

Agent Username Field Appearance:

@therealborneo.com

Agents only type "sarah" — "@therealborneo.com" is locked.

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- ACTIVE

€0/mo • Plan: Starter

Included Capabilities & Quotas

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WebRTC Softphone Engine

Browser-native Opus SIP client for outbound & inbound calling

✓ Active

speed

Predictive Queue Dispatcher

Automated multi-lead dialer with agent pacing algorithm

✓ Active

mic

Stereo Call Recording Archive

Dual-channel agent and caller audio compliance archiving

✓ Active

chat

WhatsApp Business Gateway

Official Meta cloud messaging & template broadcast

✓ Active

verified_user

Active Capabilities Summary

WebRTC Audio • Call Recording • Predictive Dialer

Entitled

support_agent

Zadarma Cloud Carrier Checking...

Carrier credentials, caller DID & PBX webhook

Carrier Trunk & Credentials

vpn_key

Cloud PBX & SIP Trunk

API User Key, Secret & SIP extension login credentials

wifi_tethering

Carrier Connectivity Test

Ping Zadarma API and verify live account balance

Telephony Policies & Routing

call

Caller ID Presentation (DID)

Assigned telephone number displayed to called parties

Verified DID

webhook

Real-time PBX NOTIFY Webhook

Inbound call event webhook dispatcher to ACD workstation

HTTPS Live

extension

Integrations Catalog Global / All Plans

Addable carrier, AI speech, CRM, and omnichannel messaging connectors

Available Connectors

Loading plugin catalog...

dns

Network & Edge Ingress

Distributed reverse proxy, Cloudflare Zero Trust tunnel, and signaling nodes

Edge Routing & Hostnames

language

Primary Application Domain

Canonical HTTPS edge domain for workstation & admin portal

voxantia.com

cloud

Cloudflare Zero Trust Ingress

Encrypted tunnel gateway proxying edge traffic to loopback

voxantia.mycortexhub.com

hub

WebRTC SIP Signaling Bridge

Secure WebSocket endpoint for softphone audio RTP routing

wss://sip.voxantia.com

terminal

Internal Daemon Listener

Local loopback microservice binding port

127.0.0.1:3011

shield_lock

Security & Access Controls

Zero-trust identity, strict SSO enforcement, session timeouts, and password rules

Authentication & Identity

verified

Enforce MCH SSO

Mandatory OpenID Connect authentication for platform admins

password

Minimum Password Length

Enforced character count for agent workstation credentials

Session Governance & CORS

timer

Agent Session Timeout

Automatic sign-out duration for inactive agent workstations

security

CORS Whitelist Protection

Strict HTTP origin validation on API & SIP signaling endpoints

Strict Policy

graphic_eq

Telecom Engine & Media

Low-latency voice codecs, dual-channel call recording lifecycle, and predictive dialer pacing

Audio Streaming & Recording

graphic_eq

Default Audio Codec

Primary WebRTC audio compression format for browser calls

mic

Call Recording Retention

Stereo compliance recording lifecycle before automatic deletion

Outbound ACD Pacing & Emergency

speed

Predictive Dialer Pace

Concurrent outbound lines initiated per available workstation agent

emergency

Emergency E911 Routing

Direct emergency call attempts to designated PSAP carrier trunks

credit_card

SaaS Operations & Billing

Subscription lifecycle, delinquency automation, and platform maintenance

Lifecycle & Delinquency

timer

Trial & Grace Period

Duration granted after payment failure before service downgrade

block

Auto-suspend Delinquent

Automatically suspend tenants past grace period expiration

Infrastructure Maintenance

build

Platform Maintenance Mode

Lock non-admin sign-ins for scheduled system maintenance

monitoring

Cluster Telemetry Diagnostic

Inspect active WebRTC trunks and SQLite database connection status

SaaS Workstation Login

-

Trunk Telemetry

Edit Tenant Organization

Provision New Tenant

Provision Agent User

Add Outreach Contact

Import Contact List (CSV / Text)

Create Contact List

Create Outreach Campaign

Configure Plugin